The average delivery times of the order (starting from the receipt of the shipping confirmation email).
Please note that orders are managed and processed by the shipping warehouse from Monday to Friday, excluding holidays on the Italian calendar.
• 1/3 working days: Italy
• 2/3 working days: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Holland, Poland, Czech Republic, Slovakia, Slovenia, Sweden, UK, Croatia.
• 2/5 working days: Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Spain, Hungary.
Orders may be delayed in shipment and delivery in case of holidays: January 1st, January 6th, Easter and Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th, December 26th .
If you have already registered on the website www.carlosalvatelli.it, you must use the registration data to log in.
If you don't have an account yet, you must register and create one before making the payment.
Before concluding the purchase, check the delivery address indicated and then choose the payment method.
After confirmation, it will no longer be possible to change the order, please check that the information is correct.
CARLO SALVATELLI s.r.l. only accepts prepayment for products ordered by credit / debit card, Paypal or by bank transfer. Credit / debit card data and PayPal data are managed through an SSL certified encrypted protocol which guarantees the security of the online transaction. The payment of orders placed on www.carlosalvatelli.it is managed directly by Paypal and by the banking institutions in charge which, through their own protected servers, directly manage the information relating to each order and its payment. CARLO SALVATELLI s.r.l. does not become aware of credit / debit card data and is therefore unable to archive or retain them in any way.
The data for the transfer are shown below:
Company: CARLO SALVATELLI S.R.L.
Bank: UNICREDIT SPA
City: MONTEGRANARO (FM)
Cod. City 63812
BIC / SWIFT : U N C R I T M 1 7 5 2
IBAN: IT 40 D 02008 69551 000102725186
RETURNS AND REFUNDS
Return procedure and timings
The Customer may exercise their right of return within 14 days of receiving the goods. To do this, you can simply visit the RETURNS REQUEST PAGE and fill in the form. You will then receive an email with the return form, which you must put in the package. You must then prepare the package in such a way as to avoid damage, as far as possible, during the journey, and send it to the following address:
CARLO SALVATELLI s.r.l.
Via Boncore n°38
63812 Montegranaro (FM) – Italy
The goods must arrive at their destination intact, unused and in their original packaging.
The right of withdrawal applies to products returned in their entirety and that respect the following conditions:
– The goods and all their parts must be whole and intact, packaging included.
– The goods must come with the return form which you have received by e-mail when you requested the return.
– The composition of the goods and their parts must not be altered in any way (e.g. labels, ribbons, laces, etc.)
The right of withdrawal is totally forfeited if any of the conditions listed above are not met, in which case CARLO SALVATELLI s.r.l. will return the purchased goods to the Customer.
How to prepare the return
You can prepare your return by putting the product you wish to return in the return box, together with the return form received by email. Be sure to reseal the packaging to prevent tampering during transport.
Request a product exchange
It is not possible to ask to exchange a product, even if it is with another of equivalent value. If you want to make an exchange, please return the purchased product and place a new order.
Refund timing and procedure
Refunds for returned products will be paid within 14 days of receipt of the goods at CARLO SALVATELLI s.r.l. warehouses, by reversing the amount charged using the same payment method the customer used for the purchase. The customer will not incur any costs as a result of this refund. In all cases, the refund will be forfeited if the conditions listed in the paragraph on return conditions are not met.
Reimbursement of delivery costs
The costs incurred for shipping the order are charged to the customer.